D2 : Cloud Data Security M6 : Ensure Compliance with Regulations and Controls IT Service Management (ITSM) Management and oversight to ensure alignment between IT and business. Configuration Management Maintain information about configuration items required to deliver an IT service, including their relationship. Change Management An approach to transitioning individuals, teams, and organizations to a desired future state. Respond to acustomer's changing business requirements Respond to business and IT requests Ensure changes are recorded and evaluated Ensure the authorized changes are prioritized, planned, tested, implemented, documented and reviewed in a controlled manner Ensure all changes to configuration items are recorded in configuration management system Optimize overall business risk. Incident Management To identify, analyze, and correct hazards to prevent a future re-occurrence of an incident. Event : A change of state that has significance for the mana...
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